Return Policy + Shipping

SHIPPING:

$6.99 flat-rate US shipping or FREE on orders over $99!
Orders are processed and shipped out within 24-48 hours.
FREE local pickup is available in Saint Petersburg, FL (Choose option at checkout.)

LOST OR STOLEN PACKAGES:

When you place an order with us, please note that the liability is between you and USPS. We do not make any exceptions to this policy.

We do have a few recommendations to help track down your package.
Confirm that the shipping address you entered in is correct.
Visit your local USPS office with tracking handy to see where the mail man dropped off your package.
Check with neighbors to see if your package got dropped off next door.
Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.
We strongly suggest mailing your packages to a safe and secure location. All packages are shipped via USPS.
For help finding your lost or stolen packages, please contact your local USPS and provide them your tracking information which has been emailed to you.
We are not liable for lost or stolen packages once it starts tracking.

RETURNS:

Returns on unworn, unwashed items with tags still attached are accepted within 30 days of receipt of item.
Returns are eligible for store credit only
Sale/clearance items are NOT returnable, they are final sale.
Boxes + Bundles, pre-orders, gift cards, bodysuits, intimates, swim, items on sale and accessories may not be returned; unless received damaged, defective, or the wrong item(s) was shipped. This is a strict policy.
Shipping charges (original and return) are the customer’s responsibility.
If you would like to exchange an item, please process a return and submit a new order.

Please fill out the form below to initiate your return (if eligible):
**** Please include packing slip or order number with return ****
Return Address:

Ferny's Boutique
1934 Illinois Ave NE
Saint Petersburg, FL 33703